Service Associate

Branch name: 
The McClelland Financial Group, an Independent Branch of Assante Capital Management Ltd.
Branch location: 
Thornhill, Ontario
Posting date: 
Sep 17, 2020
Application deadline: 
Oct 31, 2020
Hours per week: 
Socheata Chea

Job description

This is an exciting opportunity to work in the Financial Services industry and receive training by one of the most successful advisory offices in Canada. The candidate needed is a self-starter with the drive to succeed. The successful candidate has excellent written and verbal communication skills, organizational skills, and is detail oriented. Industry knowledge with minimum experience of 5 years is a must and experience with technology such as Box (online storage) & Salesforce is preferred. A candidate who is able to multi-task in a fast-paced environment, with a natural ability to research issues and follow through to bring closure to them, will work well in this position.


  • Meeting Preparation
  • Request and review reports (Order Entry, Trade Blotters & Cash Balance)
  • Provide support and assistance to Financial Advisors
  • Deliver exceptional service to our clients and answer incoming inquiries
  • Maintain high service standards according to compliance regulations
  • Process client service issues by phone and/or in person
  • Maintain comprehensive records in contact management system of all client interactions
  • Meet with clients and potential clients to complete KYC
  • Process transfer requests and execution of trades (mutual funds and stocks)


  • 5-10 years administrative experience in the Financial industry
  • Experience in Microsoft Office, Windows, and Salesforce would be helpful

Skills and abilities

  • Extensive knowledge of industry back office practices
  • Goal-oriented mindset
  • High degree of accuracy and attention to detail
  • Strong organizational skills
  • Excellent verbal and written communication and interpersonal skills
  • Professionalism and strong customer service skills
  • Ability to work effectively and efficiently in a fast-paced environment
  • Ability to work independently and as a team
  • Flexibility to effectively take on new and evolving duties and responsibilities
  • Quick learner


  • University degree or College diploma
  • Completion of CSC & CPH and current IIROC licensing with IR or RR status

Additional notes

Please apply for this opportunity with your current resume to:


The McClelland Financial Group, an Independent branch of Assante Capital Management Ltd. is committed to fair and accessible employment practices, and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment process. We will work with all applicants to determine appropriate accommodation for individual accessibility needs.

We thank all applicants for their interest; however only those selected for an interview will be contacted.